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Tony Crittenden reckons customer service in the Uk is appalling and he has set up his B-Partners telecoms business-to business operation with a US customer service model to beat his rivals at their own game.

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What is the most important factor to consider when selecting a telecoms solution?
Reduced Operational Costs
Voice Quality
Flexibility of location

Latest Industry News

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  • VoIP Penetration Strongest in the Government Sector New research from In-Stat reveals that the government vertical is among the strongest industry verticals for VoIP adoption. Based on In-Stat’s survey, 48% of respondents in government institutions report that VoIP is deployed in at least one location. The research reveals interesting distinctions among key vertical segments.

    “Overall, integration is more critical than cost savings,” says Norm Bogen, In-Stat research vice president. “However, cost is most critical in the education segment, while scalable features and capabilities are most important in the government segment.”
  • IP Telephony Shows Strong Market Growth IP Telephony (IPT) continues to be the fastest growing segment of the Enterprise Voice market — which includes IP-only and Converged IP/TDM PBX phone systems and IP Phones.

    In 2009, IPT represented nearly 70 percent of the total Telephony market, with the remainder comprised of the legacy markets of PBXs and KTS.
  • AT&T to allow VoIP iPhone apps on 3G network AT&T on Tuesday said it has made the necessary changes to enable voice over IP iPhone apps to run on its wireless network. Before Tuesday, VoIP apps would only work over a Wi-Fi network. In other words, if you wanted to use Skype to call a friend, you had to be connected to a regular Internet wireless network. Once you were out of range of that network, the call would end.

    AT&T said it informed Apple and the Federal Communications Commission of its decision Tuesday afternoon. For its part, Apple was quick to react and make its own changes.
  • iPhone v. BlackBerry: Side By Side, Two Week Comparison With the Wi-Fi-equipped BlackBerry 8820 coming soon to an AT&T store near you, business folks around the country will be faced with the decision of switching to the trendy new iPhone or upgrading to a more iPhonesque version of their trusty CrackBerry. To determine whether the grass really is greener on the iPhone side of the fence, we have chronicled the experience of a venture capitalist (who wishes to remain anonymous) who has been using an iPhone and a BlackBerry 8800 side-by-side for the past few weeks. His conclusion: despite the overall attractiveness of the iPhone, it lacks too many vital features to replace the BlackBerry as the corporate weapon of choice.
  • Gamma: Dealers must stretch selves Gamma Telecom chief executive Bob Falconer told dealers at a recent London roadshow they were letting customers and new sales opportunities go, comparing the channel to a “leaky bucket” that does not hold water properly.

    “Typical rates of loss of customers can be anything between one and three per cent a month, which doesn’t seem a lot, but can amount to 36 per cent a year.” said Falconer.
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